You can also wait inside as the walls are glass (which is nice when the weather is lousy).
The valets are usually prompt so you don't have to wait a long time for your car. There's also a valet service which costs $5. There's a parking garage with a lot of spaces. The coffee shop at Rivers is also nice and the coffee is very good. The service is prompt, and the food is excellent. The staff at Hugo's is very pleasant and professional. I'd give Rivers a lower rating except for a few things. Building up points on a Rivers' players' card takes forever, and Rivers is very cheap with their slot dollars. It often is hard to walk around because the casino is so crowded. Management does very little about people who play two machines at once. Even though it is often very crowded and hard to get a machine, management does nothing about people who 'reserve' machines by leaving a few cents credit and then walking away for a while to get something to eat or drink. A 24-hour business center, a coffee shop, and a snack bar/deli are also on offer. Relax with a drink at the bar/lounge and enjoy perks like free self parking and free WiFi. The selection of machines is not very good and the table limits are high. This hotel features an indoor pool, a 24-hour gym, and a restaurant. Otherwise, I'd be going elsewhere to gamble.
I come here several times a year because it's close to Chicago, and my friends and I like Hugo's Frog Bar.
